Terms & Conditions

*A $20 per night (per person) Public Holiday Surcharge is applicable to tours departing on the 24th, 25th and 26th of December 2019. New Years surcharges may also apply, please inquire at the time of booking.

All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Tour Operator. It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. We recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.

This is a water-based activity, for safety reasons ALL passengers must be able to swim and speak fluent English. Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip.

Also, please note that you need to allow time prior to the boats' departure to check in, please ask us for more details.

Cancellations

Overnight Tour Cancellations

If you or your guests cancel:

Between 30 and 60 days of departure, you will forfeit 25% of the ticket price.
Between 14 to 30 days before departure, you will forfeit 50% of the ticket price.
Within 14 days of departure, you will forfeit the full trip fee.

We recommend that guests who book through an Agent read the agent’s terms and conditions before booking. The Operator will not be responsible for the refund terms and conditions of your travel agent if for whatsoever the trip is cancelled.

Thank you for booking with Whitsunday Adventurer. If you would like any advice or assistance in arranging accommodation, transfers or additional tours, please do not hesitate to contact us.